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Delivery Information

*CORONAVIRUS IMPACTS on DELIVERY TIMES*

We are currently experiencing major delivery delays due to reduced capacities and a high volume of parcels in the network of Australia Post, especially within Victoria due to stage 4 lockdown. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.

  • Standard shipping times can be anything from 2 to 14 days.
  • Express shipping times are likely to be 3 to 7 days.

 

We are monitoring the situation closely and do our best to update you about the status of your order at any time.

 

Receiving Your Parcel

Our orders are dispatched daily from our Melbourne warehouse and mainly delivered by Australia Post. We recommend sending deliveries to an address where you, or work colleague are able to receive the parcel in person - or to a free Australia Post Parcel Locker or PO Box.

If the delivery address is unattended, your parcel will be held for collection at the nearest post office as every delivery requires signature on delivery. If there's something we can do to make your delivery more convenient for you let us know and we'll do our best to help.

Estimated Delivery Times

The majority of our Radiation Eyewear and Radiation Storage Products are in stock and dispatched within 24 hours. Depending on your location in Australia, standard shipping will take between 2 to 5 days. Due to COVID-19 standard shipping can now take up to 12 days.

 

For custom orders, the following delivery times apply: 

  • Radiation Eyewear with prescription and custom options such as  engraving, anti-reflective and anti-fog coatings: 3-4 weeks from order to delivery.
  • Radiation Aprons & Accessories with a variety of choices regarding protection materials, thickness, sizes, fabrics, colours, and custom embroidery: 5 - 6 weeks from order to delivery.

If items are temporarily out of stock a lead time of 3-4 weeks from order to delivery can apply.

Free Standard Shipping within Australia (exceptions apply)

Deutsch Medical offers their customers free standard delivery for orders weighing less than 500g. Otherwise we charge a nationwide flat standard shipping rate based on weight:

  • Flat Standard Shipping Rate (500g < 5kg): $9.95 incl. Gst
  • Flat Standard Shipping Rate (5kg < 10kg): $29.95 incl. Gst
  • Flat Standard Shipping Rate (10kg < 20kg): $39.95 incl. Gst
  • Flat Standard Shipping Rate (20kg < 30kg): $49.95 incl. Gst
  • Flat Standard Shipping Rate (30kg < 35kg): $59.95 incl. Gst
  • Flat Standard Shipping Rate (35kg < 40kg): $69.95 incl. Gst
  • Flat Standard Shipping Rate (40kg < 45kg): $79.95 incl. Gst
  • Flat Standard Shipping Rate (45kg < 50kg): $89.95 incl. Gst

 

 

Your delivery is registered and requires a signature on delivery. All deliveries can be tracked via Australia Post or other couriers.

Did you know you can trial our lead glasses?

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