We are currently experiencing major delivery delays due to reduced capacities and a high volume of parcels in the network of Australia Post, especially within Victoria due to stage 4 lockdown. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
We are monitoring the situation closely and do our best to update you about the status of your order at any time.
Our orders are dispatched daily from our Melbourne warehouse and mainly delivered by Australia Post. We recommend sending deliveries to an address where you, or work colleague are able to receive the parcel in person - or to a free Australia Post Parcel Locker or PO Box.
If the delivery address is unattended, your parcel will be held for collection at the nearest post office as every delivery requires signature on delivery. If there's something we can do to make your delivery more convenient for you let us know and we'll do our best to help.
The majority of our Radiation Eyewear and Radiation Storage Products are in stock and dispatched within 24 hours. Depending on your location in Australia, standard shipping will take between 2 to 5 days. Due to COVID-19 standard shipping can now take up to 12 days.
For custom orders, the following delivery times apply:
If items are temporarily out of stock a lead time of 3-4 weeks from order to delivery can apply.
Deutsch Medical offers their customers free standard delivery for orders weighing less than 500g. Otherwise we charge a nationwide flat standard shipping rate based on weight:
Your delivery is registered and requires a signature on delivery. All deliveries can be tracked via Australia Post or other couriers.