We understand that you would like to shop with confidence at Deutsch Medical. Please see below our policies for refunds and exchanges.
If you have proof of purchase
If you are able to provide suitable proof of purchase, Deutsch Medical will provide you with an exchange or repair for standard lead glasses.
Refunds are not given for:
Change of mind
Customised lead glasses that include custom engraving and/ or custom prescriptions.
However, if the lead glasses are faulty or have defects – we will exchange or refund. Refunds will be given using your original payment method.
For lead glasses that are to be refunded and/ or exchanged they need to be in a re-saleable condition which includes:
the original labels are still attached
the lead glasses pair is in its original packaging
the lead glasses pair is unused
Return costs are covered by you.
If you believe the lead glasses you have bought from us are faulty, we may need to send them to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Please take a photo of the item showing the flaw or damage and contact us by phone 1300 766 854 or email: firstname.lastname@example.org as soon as you receive it, so we can assist with its replacement.
Warranty does not apply to improper care, misuse of the product, or normal wear and tear caused by product use. We, Deutsch Medical and the Manufacturer, reserve the right to inspect the unit. You may be charged for repairs if the product has been damaged accidentally.
If the product is found to be faulty due to manufacturers fault within 4 weeks from date of purchase, you will be provided with a choice of repair, exchange, or refund. Deutsch Medical's receipt is required for proof of purchase.
Manufacturers are entitled to attempt to repair a product before offering an exchange or refund. If the item is not in complete working order after this time and is found to be a manufacturers fault, an exchange or refund will be offered. Deutsch Medical's receipt is required for proof of purchase. Warranty periods are as stated for individual items. If the item is out of warranty period, a fee for repair will be charged. There is no refund or exchange for clearance lines unless where faulty where the customer was not advised.
Online refunds or exchanges excludes delivery charges. Delivery is non refundable.
If you do not have proof of purchase
If you cannot provide satisfactory proof of purchase, Deutsch Medical may, at its discretion, provide you with an exchange or Gift Voucher to the current value of the item provided the item/s are in a re-saleable condition in its original packing and has not been used, and if the item is currently stocked in-store.
Arranging a Return
When returning an item, please follow these steps;
Contact us via email: email@example.com to let us know that you wish to return an item, so we can provide you with a Return ID and assist.
The item remains yours until it reaches us safely, so for your own peace of mind, we recommend that you carefully repackage it to avoid damage during transportation, and lodge it over the counter at the post office. We recommend using Registered Post to enable you to track your parcel. Hold on to your tracking code until we have confirmed receipt of your item.
When we receive the item, we inspect it and contact you to advise that your refund has been processed, a replacement dispatched, or to determine how best to assist you.
Note: If we believe that returns are being intentionally or fraudulently misused, we reserve the right, at our sole discretion, to decline a return. If an item arrives back and is not in brand new saleable condition we will be unable to offer a refund, and will need to return the item to you.